Privacy Policy

DTCS Engineering Pty Ltd (ABN 32 050 336 975) (“DTCS”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, hold, use and disclose personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We operate from New South Wales, Australia.

1. The personal information we collect

We collect only the personal information that is reasonably necessary for our business. In practice, this is the information you choose to give us when you contact us — for example, by telephone or email. It may include:

• your name;
• your email address and telephone number;
• your organisation and role; and
• any other information you include in your enquiry or in the course of an engagement.

Our website is informational. It does not use cookies, advertising trackers or web analytics, and it does not require you to create an account or submit a form. Our website host may keep standard server logs (such as IP addresses and pages requested) for security and reliability; these are handled by our hosting provider and are not used by us to identify individuals.

2. How we collect it

We generally collect personal information directly from you — when you call or email us, or during the course of providing our services. If we collect your information from a third party (for example, someone at your organisation), we take reasonable steps to ensure you are aware of this policy.

3. Why we collect, hold and use it

We collect and use personal information to:

• respond to your enquiries and communicate with you;
• provide, manage and improve our services;
• maintain our business relationship and our records; and
• meet our legal and regulatory obligations.

We will only use your personal information for the purpose for which it was collected, for a directly related purpose you would reasonably expect, or where you have consented or the law permits or requires it.

4. Disclosure of personal information

We do not sell your personal information. We do not disclose it to third parties except:

• to trusted service providers who help us run our business (such as our IT and hosting providers), who are required to protect your information;
• where you have consented; or
• where disclosure is required or authorised by law.

5. Overseas disclosure

We aim to keep personal information within Australia. Some of our service providers may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure those providers handle your information consistently with the Australian Privacy Principles.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. When personal information is no longer needed for any purpose for which it may lawfully be used, we take reasonable steps to destroy or de-identify it.

7. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details below. We will respond within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable amount for providing access in some circumstances. If we decline a request, we will explain why in writing.

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be published on this page with its “last updated” date.

10. Contact us

For any privacy question or request, please contact:

• DTCS Engineering Pty Ltd
• Email: info@dtcse.com